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Help

Get the most out of using the Arco website.


New Website FAQs

Why does the URL say beta?

We are currently running two websites while we transition our customers from the old site to the new one. The URL for the new website is beta.arco.co.uk. This will automatically change to arco.co.uk/arcosafety.ie when we shut down the old website. If you access the old site, you will automatically be brought to the new one when you login to your account.

Why can't I find the option I want on MAI and cost centres?

On the new website the list is much longer than before and is no longer in alphabetical or numerical order. The immediate response is to use Control + F which will make navigation much easier. It may also be highlighting areas where the account config has been updated but the old structure / config has been left. Please call us to discuss if this needs updating or whether limits should be put in place to restrict access to MAI and cost centres.

How are purchase lists managed?

Your purchase lists are managed at the highest level of your organisation and made available to all accounts. Changes made to account purchase lists will cascade to all users. It is possible to restrict purchase lists to sold-to’s; more information can be found on the purchase lists help page.

Why do I have the ability to manage users?

On the new website, you may now be able to manage other Users that are part of your organisation (add/delete/invite). There is no action required for users with this permission. Please consult your organisation before taking advantage of this functionality. More information can be found on the user management help page.

What are the new system roles?

A system role is a collection of permissions which form the role and can be assigned directly to a user's role. Users within the organisation who have either the key user, account admin or ARM admin role can manage user roles and permissions. See user roles and permissions help page.

Why can I approve more orders than I could before?

On the new website, approvers are able to approve requisitions up to a certain value. It is no longer possible to define a 1-2-1 approver relationship; you may be able to approve more orders than on the old website but this is only up to the same value that you are able to approve today.

What is PAC?

Product Access Control (PAC) determines whether a product is core, non-core or excluded. The PAC status of a product determines whether it is core, non-core and excluded products.

  • P = Purchasable - Products can be added to the basket and bought (core)
  • A = Approval Needed - Products can be added to the basket. If Spend Control is enabled, then these products need approving before being purchased (non-core)
  • C = Cannot Purchase - Products cannot be added to the basket (excluded)
Are my core, non-core and excluded products the same?

No change has been made to your listings and exclusions on the new website; all of your core, non-core and excluded products are the same as on our old website. If you have any issues or concerns, please get in touch.

What has changed for decoration?

Our new website allows you to decorate any customisable garment with text and/or logos assigned to your account. For the first time, you can preview your decoration before you order.