1. Supplier Evaluation Process
We have strict vendor selection criteria and processes, assessed and monitored by an independent body. This guarantees that the products you receive are not only legally compliant but are maintained to ethical and quality standards.
2. Product Development Process
Our three-tier sampling procedure ensures products are tested extensively through pre-production and production. We monitor every step of the process, whether it's developing new or re-sourced own-brand products.
3. Product Verification Process
We carry out pre-shipment inspections, either by the vendor's quality team or our own representatives. We also inspect and verify products as soon as they are received to check there's been no deterioration in quality during shipment.
4. Performance Testing Process
We undertake an intensive regime of Due Diligence Conformity Testing throughout the year, testing in our UKAS Accredited product assurance laboratory. If a product does not meet our high standards, the entire batch is quarantined before it reaches you.
5. Market Performance Evaluation Process
Our commitment to quality doesn't stop once products are shipped. We undergo constant in-market evaluation and due diligence to continuously improve our product range.